Frequently Asked Questions About Carelink

    Crisis situations can take a heavy toll on employees and companies. The Carelink Care Team provides professional psychosocial emergency support to those affected, stabilizes teams, and helps managers act confidently in exceptional situations. This helps reduce the risk of potential trauma-related disorders and absences and restores employees’ ability to function as quickly as possible.

    Carelink specializes in organizational crisis psychology and helps organizations manage such situations quickly and professionally.

    The Carelink Care Team responds quickly and systematically to stressful events. We support employees and managers either on-site or by phone. Our focus is on stabilizing those affected, providing guidance, and supporting managers in addressing psychological stress early on and professionally guiding companies through crisis situations.

    A care team is useful in particularly stressful or extraordinary situations, such as after serious accidents, deaths (including suicide), situations involving violence or threats, or other acute crises within the company, as well as during major events such as natural disasters, fires, or terrorist attacks.

    In the event of highly traumatic incidents, employees and managers can receive prompt support and stabilization.

    To provide support to those affected as quickly as possible, call in a care team. The Carelink care team will be on site for its clients within 2 to 4 hours at the latest. We provide one-time support to non-clients at a higher rate.

    Whether your employees need psychological support depends on the event and the individual’s level of stress. As a general rule, if someone shows signs of stress, being overwhelmed, or emotional distress, professional support should be sought. Carelink helps you quickly assess the situation and take appropriate steps.

    As a general rule: It’s better to provide support early than to react too late. Early intervention can prevent stress from escalating or having long-term effects.

    In crisis situations, clear, calm, and transparent communication is crucial. It helps reduce uncertainty, maintain trust, and provide guidance.

    A lack of communication or unclear communication can further exacerbate the situation. That is why professional support is often helpful.

    Carelink also assists companies with crisis communication and helps them craft internal and external messages.

    Support following a traumatic event is provided in several coordinated phases.

    Initially, the focus is on providing immediate support and guidance to those affected. Subsequently, those affected receive support tailored to their specific situation and, if necessary, continued assistance as the situation evolves.

    Carelink coordinates and supports the entire response process, from the initial alert to the conclusion of the operation.

    A death within a company places an extraordinary strain on employees and managers. In addition to organizational issues, it is especially important to handle the situation with sensitivity and in a structured manner when dealing with those affected.

    Professional support helps provide guidance, manage emotional reactions, and stabilize the team.

    The assignments are coordinated by Carelink and monitored throughout the entire process.

    When employees are under acute stress, swift and professional action is needed. In such situations, Carelink can help stabilize those affected and guide managers in taking appropriate action.

    Communication is crucial in an emergency. It affects how safe employees feel and how well a company is able to continue operating.

    Carelink helps you communicate clearly and professionally. This is one of the most important factors for success in crisis situations.

    In the aftermath of a traumatic event, the first few hours are often critical. Psychosocial support is helpful because, immediately after a traumatic event, it can assist those affected in coming to terms with the situation and quickly regaining a sense of stability.

    The sooner those affected receive support, the lower the risk of long-term consequences of stress, such as persistent stress, sleep problems, or absences from work.

    Those affected can do a lot to help themselves regain stability. Simple, easy-to-follow steps are especially helpful:

    • Recognizing reactions — knowing that stress reactions are normal
    • Seek support — talk to people you trust
    • Structuring Your Daily Life — Maintaining Routines, Planning Small Steps
    • Reduce Overload

    Seek professional help if needed

    Being resilient means regaining a sense of stability despite a traumatic experience. For those affected, this means finding ways to cope with what they’ve been through, accepting support, and gradually regaining their strength.

    In emergency situations, Carelink can provide immediate support. Interventions are coordinated centrally and monitored throughout the entire process. Our care team provides rapid initial psychological support, stabilization, and relief for employees who have experienced a traumatic event. Carelink specializes in safely supporting people in crisis and helping them regain their ability to function.