Call Center

Whether it’s a major or minor incident, Carelink is there. After a major disaster, a priority in emergency psychology is to provide information to those directly or indirectly affected, as well as to their loved ones. Carelink activates a call center with ten phone lines within 120 minutes. After 240 minutes, up to thirty lines are in operation.

Specialists with specific training and continuing education answer calls in consultation with the crisis management team in German, French, Italian, and English.